Refund Policy

At Sari Nova, customer satisfaction is important to us. Please read our refund policy carefully .

30-Day Return Policy

If your item arrives damaged or incorrect, you may request a replacement or refund within 30 days of receiving your order.

To submit a request, please contact us with:

• Your order number
• A description of the issue
• Clear photos or videos showing the damage or defect

Refund Eligibility

Refunds or replacements may be approved if:

• Your item arrived damaged.
• You received the wrong item.
• Your item arrived with a manufacturing defect.

Non-Refundable Situations

Refunds are generally not available for:

• Change of mind.
  
• Incorrect shipping information provided by the customer.
• Delays caused by customs, weather or the shipping carrier.
  

Refund Processing

If your refund request is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.